REFUND AND RETURNS POLICY
Rental Period & Return Policy
- Rental charges are on a 24-hour basis
- A grace period of 2 hours is accepted on the return date • Any delay of more than 2 hours will result in excess charges of a complete day.
- Latest check-in time: 1800/6.00 PM • No check-in on Sundays and Public Holidays.
- For pick-up service on return date (in Dubai), the hirer must inform Al Ghalya rent a car LLC at least 4 hours prior to the pick-up time.
- For pick-up service on return date (in all other Emirates), the hirer must inform Al Ghalya Car Renal LLC at least 24 hours prior to pick-up time.
Need help?
Contact us at support@alghalyacar.com for questions related to refunds and returns.